You should avoid talking to the other driver’s insurance adjuster without talking to us first. We will always communicate with the insurance adjuster assigned to your bodily injury claim. Sometimes, it may be easier for you to communicate directly with the other driver’s insurance adjuster assigned to handle your property damage claim.
This would only be the case if the communications deal with basic matters like where to take your car to be repaired or coordinating to get a rental car. If you have any problems, we will get involved.
If the other driver’s insurance is taking too long to investigate the claim or is denying coverage, you could make a claim on your collision insurance. Your insurance company can then attempt to recover their losses from the other driver’s insurance themselves, normally without raising your insurance premiums. We can discuss all these options with you.